Frequently Asked Questions
Everything you need to know about your luxury Holland Cooper experience.
What is your standard delivery timeframe?
We offer standard UK delivery within 3-5 working days. For international orders, shipping typically takes 7-10 working days depending on the destination and customs processing.
How do I return an item for a refund?
You can return any unworn items in their original packaging with tags attached within 28 days of receipt. Please use our online returns portal to generate your shipping label.
How can I ensure I select the correct size?
Each product page features a detailed size guide. As our tailoring is designed for a precision fit, we recommend measuring yourself and comparing against our specific garment dimensions.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Please note that international orders may be subject to local import duties and taxes which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my Holland Cooper investment pieces?
To maintain the quality of our signature wools and leathers, we recommend following the specific care instructions on the internal label. Most tailored pieces are dry clean only.